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العربية

Getting it to you

Shipping Policy

Effective date: March 26, 2026

This page explains where Nutrascia ships, how long delivery takes, and how much it costs. If anything is unclear or your order has not arrived within the stated window, contact us at [email protected] and we will track it for you.

1. Shipping zones

  • Egypt — nationwide delivery to all governorates, including Upper Egypt, Sinai, and the Red Sea coast.
  • Outside Egypt — we do not ship outside Egypt for now.
  • Delivery zone and fee — your zone and its exact fee are shown at checkout before you pay.
  • Bulk and business orders in Egypt — contact [email protected] for a quote.

2. Delivery times

  • Greater Cairo (Cairo, Giza, Helwan, 6th of October), Alexandria and the Canal cities (Port Said, Suez, Ismailia): up to 3 business days from dispatch.
  • Delta governorates (Gharbia, Sharqia, Dakahlia, Qalyubia, Monufia, Beheira, Damietta, Kafr El Sheikh): up to 3 business days from dispatch.
  • Fayoum, Beni Suef, Minya, Assiut and Sohag: up to 4 business days from dispatch.
  • Qena, Luxor, Aswan, the Red Sea, South Sinai, Matrouh and the North Coast: up to 5 business days from dispatch.

3. Shipping fees

  • Free shipping on Egyptian orders above the threshold shown in your cart.
  • Standard Egyptian delivery starts from EGP 75, depending on your shipping zone.
  • The exact delivery fee for your zone is calculated at checkout before you pay.
  • Oversized orders (bulk protein, gym accessories) may incur an additional handling fee that is shown before payment.

4. Courier partners

  • Inside Egypt we ship with Aramex, Bosta, and Mylerz depending on destination.
  • The tracking number is emailed to you as soon as the parcel is handed to the courier.

5. Order tracking

  • You receive an order-confirmation email immediately, then a dispatch email with a tracking link once the courier collects the parcel.
  • Your order history in your Nutrascia account always shows the latest status.
  • If tracking has not updated for more than 48 hours, contact [email protected] with your order number and we will investigate.

6. Customs, duties, and taxes

  • Egyptian orders are shipped DDP (duties paid) — the price on your invoice is the total you pay.
  • We do not ship outside Egypt for now, so no import duties or foreign taxes apply to your order.
  • We declare every parcel at its full sale value; under-declaration is not available.

7. Issues during delivery

  • If a parcel is marked delivered but you have not received it, contact support within 48 hours and we will open a trace with the courier.
  • If a parcel is visibly damaged on receipt, refuse the delivery and email us a photo; we will send a replacement or a full refund.
  • For returns after a successful delivery, see our Returns & Refunds page.

Quick answer

Nutrascia delivers to all 27 Egyptian governorates and does not ship outside Egypt for now. Orders from EGP 3,000 ship free; otherwise delivery starts from EGP 75 depending on your zone, and the exact fee is shown at checkout. Typical delivery is 3–7 business days after handling, depending on your zone.